Got Questions?

Services

What is Venezia Autentica?

Venezia Autentica is a social enterprise on a mission to transform the way people see and impact Venice, Italy.

We are an award-winning organization established in Venice, Italy and making a difference since 2015.

Prints by Venezia Autentica is our newest platform where you can grab museum quality prints of our images. All images are shot by our professional photographer, whose work has been published on the most reputed magazines such as National Geographic Travel, The Independent, Forbes and more.

What does Venezia Autentica sell?

On Prints by Venezia Autentica you can buy museum-quality prints of our best images. Through your purchase, you acquire one of a kind visual stories of the authentic Venice and helps support our mission. All products bought on Prints include the planting of a tree.

How can I trust buying on Prints by Venezia Autentica

Venezia Autentica is a reputed and highly ethical organization. To us our customers are as important as our impact. We seek to be of help if you shall meet any issue and are always reachable at our email if you have a question team@veneziaautentica.com

Can I sell on Prints by Venezia Autentica?

All the photographs you can find on this website are the work of our professional photographer. Currently, we are not aiming to sell other people’s work.

Account

Am I required to register before making a purchase?

You are not required to register before making a purchase and can proceed as a guest.

If you would like to use the functions available to members (saving payment methods, favourite products and more), the creation of an account is recommended.

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right-hand corner of any page, you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive emails from Prints by Venezia Autentica.

I forgot my password, how can I get a new one?

It happens to the best of us. Go to this page so you can set a new one.

Can I make my own list of favourite products? Where can I see it?

Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right-hand corner of any page, you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Buying

What forms of payment does Venezia Autentica accept?

We are accepting payment with Paypal, Direct SEPA Payment and Visa, Mastercard & American Express. All credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

How do I check the status of an order?

To check the status of your order you must be a registered user.
In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.

If on the right-hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.

Shipping & Return

What is the shipping return?

The products are fulfilled through a partner and delivered to your doorstep. We do not handle any direct shipping of prints at this moment, but we selected both our art and a reliable partner with care to guarantee you the best experience and result.

In case of any concerns, please reach out to contact us.

Which countries do we ship to?

This might depend on the nature of the products. We try to ship worldwide but some products might not be available to ship to your country. The countries that is available for shipping is clearly indicated in the product or check out page.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and the closest fulfilment centre. The expected delivery time is clearly stated on the checkout page.

It will vary depending on the item as some products may take more time to create and ship.

See the terms and conditions page for more specific information regarding delivery times.

Privacy & Policy

Information Collected or Received

Prints by Venezia Autentica may collect personally identifiable information, such as your name. Prints by Venezia Autentica may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by Prints by Venezia Autentica. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Prints by Venezia Autentica website.

Collection and use of personal information

Prints by Venezia Autentica collects and uses your personal information to operate its website(s) and deliver the services you have requested.

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

Prints by Venezia Autentica uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Venezia Autentica news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Prints by Venezia Autentica uses cookies to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Prints by Venezia Autentica services or websites you visit.